นโยบายความเป็นส่วนตัว

Last Updated: 25 August 2026

BioCotton Co., Ltd. (“BioCotton”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or interact with our website, www.biocotton.co.th, contact us, register for an account, submit an inquiry, or use our products and services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Company or organization name
  • Billing or delivery information
  • Account username and password
  • Information submitted through contact, inquiry, registration, or order forms
  • Details relating to products or services you are interested in
  • Communications between you and BioCotton
  • Any other information you choose to provide to us

When you use our website, certain technical information may also be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring website or source
  • Cookies and similar technologies

2. How We Collect Your Information

We may collect personal information when you:

  • Visit or browse our website
  • Contact us through an online form
  • Register or create an account
  • Log in to your account
  • Submit a product inquiry or order request
  • Communicate with us by telephone or email
  • Subscribe to communications, where applicable
  • Interact with cookies or similar technologies on our website

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To respond to your inquiries and requests
  • To provide information about our products and services
  • To process and manage product inquiries and orders
  • To create, maintain, and manage your user account
  • To communicate with you regarding your account, inquiries, orders, or services
  • To provide customer service and support
  • To improve our website, products, services, and user experience
  • To maintain the security and proper operation of our website
  • To prevent fraud, misuse, or unauthorized activities
  • To perform internal business administration and record keeping
  • To comply with legal, regulatory, tax, accounting, or governmental requirements
  • To establish, exercise, or defend legal claims
  • To send marketing or promotional communications where permitted by law or where you have provided consent

4. Legal Basis for Processing

Where required under applicable data protection laws, including Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), we process personal information based on one or more of the following legal grounds:

  • Your consent
  • The performance of a contract or steps taken at your request before entering into a contract
  • Compliance with a legal obligation
  • Our legitimate interests or those of a third party, provided that such interests do not override your fundamental rights and freedoms
  • Other lawful grounds permitted under applicable law

Where processing is based on your consent, you may withdraw your consent at any time, subject to applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, improve website performance, analyze website traffic, and enhance your browsing experience.

Cookies may include:

Essential Cookies

These cookies are necessary for core website functions, including security, account login, session management, shopping or ordering functionality, and other essential website features.

Functional Cookies

These cookies help remember your settings and preferences to provide a more convenient browsing experience.

Analytics Cookies

These cookies may help us understand how visitors use the website, including which pages are visited and how users interact with the website.

Third-Party Cookies

Some website functionality may be provided by third-party services that place their own cookies or similar technologies on your device.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose or share your information with third parties when necessary, including:

  • Website hosting and IT service providers
  • Website maintenance and technical support providers
  • Email and communication service providers
  • Payment, logistics, delivery, or business service providers, where applicable
  • Analytics or website performance service providers
  • Professional advisers, including accountants, auditors, or legal advisers
  • Government authorities, regulators, courts, or law enforcement agencies where required by law
  • Business partners or service providers necessary to fulfill your request or provide our services

Any third party receiving personal information is expected to process such information only for legitimate purposes and in accordance with applicable data protection requirements.

7. International Transfer of Personal Information

Some service providers used by our website may store or process information on servers located outside Thailand.

Where personal information is transferred internationally, we will take appropriate measures as required by applicable law to ensure that your personal information receives an adequate level of protection.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including fulfilling contractual, operational, accounting, tax, regulatory, and legal obligations.

The applicable retention period may vary depending on:

  • The nature of the information
  • The purpose for which it was collected
  • Our business and operational requirements
  • Applicable legal or regulatory requirements
  • The need to establish, exercise, or defend legal claims

When personal information is no longer required, we will delete, destroy, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

9. Data Security

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

  • Unauthorized access
  • Loss or misuse
  • Unauthorized disclosure
  • Alteration
  • Destruction
  • Other unlawful processing

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable laws and certain limitations, you may have the right to:

  • Request access to your personal information
  • Request a copy of your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion or destruction of your personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw your consent where processing is based on consent
  • Request transfer of your personal information where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the information provided below.

We may need to verify your identity before processing your request.

11. Marketing Communications

Where permitted by law, we may use your contact information to provide information regarding our products, services, promotions, or other relevant updates.

You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Withdrawal from marketing communications will not affect important transactional, account-related, or service communications.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or activities of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing personal information to them.

13. Children’s Privacy

Our website and services are intended primarily for businesses, healthcare organizations, professionals, customers, and individuals seeking information regarding our products.

We do not knowingly collect personal information from children where parental or legal guardian consent would be required under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that appropriate action can be taken.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations
  • Website functionality
  • Products or services
  • Legal or regulatory requirements
  • Technologies or data-processing practices

Any revised Privacy Policy will be published on this page and the “Last Updated” date at the top of this Policy will be updated accordingly.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

BioCotton Co., Ltd.
27 Soi Udomsuk 37, Sukumvit 103 Road, Bang Chak, Phra Kanong, Bangkok 10260, Thailand

Tel: (+66) 2361-7888
Fax: (+66) 2361-6889
Email: info@biocotton.co.th